Answers to common questions about our cards, grading, shipping and returns. Anything else? Contact us.
Are the cards authentic?
Graded cards in our store are encapsulated by an independent grading company – PSA, Beckett (BGS) or SGC. These companies authenticate and grade each card, and the certification number printed on the label can be looked up on the grader's website.
Raw (ungraded) cards and sealed boxes have not been graded by a third party; any condition notes on those listings are our own description. If you have a question about a specific item, please contact us before purchasing.
What do PSA, BGS and SGC grades mean?
All three companies grade cards on a scale of 1 to 10, where higher numbers mean better condition.
- PSA – a 10 is Gem Mint, 9 is Mint, 8 is Near Mint-Mint and 7 is Near Mint.
- BGS (Beckett) – uses half-point grades (for example 9.5 Gem Mint) and evaluates centering, corners, edges and surface; subgrades may appear on the label.
- SGC – a 10 is Gem Mint and 9 is Mint.
Each product page lists the grading company and grade for that card.
Are the product photographs of the actual card?
Each listing identifies the specific card being sold, including its grade and, where applicable, its serial number. If you would like to confirm any detail shown in the photos before buying, please contact us. Photos of sealed hobby boxes may show the standard retail packaging.
How are high-value cards packaged?
Every order is packed with protective materials to help keep it secure in transit.
Which payment methods are accepted?
Payments are processed through Shopify's secure checkout. The payment methods available for your order are shown at checkout, and the accepted payment icons appear at the bottom of every page.
Where do you ship?
We currently ship to addresses within the United States. Shipping charges are calculated and shown at checkout before you pay.
How long does processing take?
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. Once your order ships, we email you a tracking number. Delivery times vary by destination and the shipping method chosen at checkout.
Can an order be returned?
Yes, eligible items can be returned. Please contact us at help@nexamarty.shop to request a return before sending anything back – items returned without an approved request will not be accepted. Items must be in the same condition in which you received them, in their original packaging, with proof of purchase. Approved refunds are issued to the original payment method. See our Refund Policy for full details.
What happens if an order arrives damaged?
Please contact us immediately at help@nexamarty.shop or +1 (336) 601-3432 with your order number and photos of the item and packaging, and keep all packaging until the issue is resolved. We will review the issue with you.
How can I contact support?
Email help@nexamarty.shop, call +1 (336) 601-3432, or use the form on our Contact page. Our support team typically responds within 24 to 48 hours during regular business hours.